Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn or unused, free from damage, stains, scratches, or other signs of use, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, contact us at support@shopbagbodega.com or (516) 397-4367.
When contacting us, please provide:
- Your order number or the email address used to place the order
- The reason for your return or exchange
- Clear photos of the item if you are reporting damage, a defect, or an incorrect item
We will respond to your request within 24 to 48 hours with instructions on how and where to send your item. If you do not see our response in your inbox, please check your spam or junk folder.
Customers are responsible for arranging and paying for return shipping when returning an item for a refund. We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been completed.
Items sent back to us without first requesting and receiving return authorization will not be accepted.
You can always contact us with any return or exchange questions at support@shopbagbodega.com or (516) 397-4367.
Returns for a Refund
Approved returns are eligible for a refund of the full amount originally paid to BagBodega, including any original shipping charge paid at checkout.
However, the customer is responsible for the cost of shipping the item back to us. Return shipping costs paid by the customer are not reimbursed or added to the refund.
The returned bag must be received and inspected before a refund can be approved. BagBodega reserves the right to decline a return if the item does not meet the eligibility requirements outlined in this policy.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item has a manufacturing defect
- The item was damaged during the original shipment
- You received a bag or color different from the one shown on your order confirmation
Please provide your order number and clear photos showing the issue so that we can evaluate the situation and make it right.
If an exchange is approved because of a confirmed manufacturing defect, damage during the original shipment, or because we sent a bag or color different from the one shown on your order confirmation, BagBodega will cover the applicable return and replacement shipping costs.
A natural leather scent or other odor associated with genuine leather is not considered a manufacturing defect, shipping damage, or an incorrect item and does not qualify for a complimentary exchange.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including custom products, special orders, personalized items, gift cards, and items specifically marked Final Sale.
Normally discounted or promotional items remain eligible for return or exchange unless they are clearly marked Final Sale at the time of purchase.
Please contact us if you have questions or concerns about whether your specific item is eligible.
Exchanges
Exchange requests must be submitted within 30 days after delivery.
To be eligible for an exchange, the bag must be in the same condition that it was received: unworn or unused, free from damage, stains, scratches, or other signs of use, with tags, and in its original packaging.
Please carefully review your selected color and order details before completing checkout to ensure that you are ordering the correct bag.
Exchanges for a Different Color or Personal Preference
If you would like to exchange your bag because you selected the wrong color, changed your mind, or would prefer a different color or style, you will be responsible for:
- Shipping the original bag back to us
- The cost of shipping the replacement bag to you
Selecting the wrong color during checkout is not considered an incorrect item sent by BagBodega.
A replacement bag will only be shipped after the original bag has been received, inspected, and approved for exchange. Any applicable replacement shipping charge must also be paid before the replacement is shipped.
Exchanges Due to a Valid Product Issue
If the exchange is due to a confirmed manufacturing defect, damage during the original shipment, or because BagBodega sent a bag or color different from the one shown on your order confirmation, BagBodega will cover the applicable return and replacement shipping costs.
Natural leather scent or other odor is not considered a valid product issue for purposes of complimentary return or replacement shipping.
BagBodega reserves the right to decline an exchange if the returned item does not meet the eligibility requirements outlined in this policy.
Color Changes Before Shipment
If you would like to change the color of your bag after placing your order, contact us as soon as possible at support@shopbagbodega.com or (516) 397-4367.
We can usually accommodate color-change requests submitted within 12 hours of placing the order, provided the order has not already entered processing or been shipped.
We cannot guarantee that a change can be made once an order has entered processing. Once an order has shipped, any requested color change will be handled under the exchange policy above, and the customer will be responsible for return and replacement shipping costs.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable law.
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any rights provided under applicable European Union consumer law will continue to apply.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. The refund will include the full amount originally paid to BagBodega, including any original shipping charge paid at checkout.
The cost you incur to ship the returned item back to us is your responsibility and will not be reimbursed.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@shopbagbodega.com.